Wildheart Residential Management takes the stress out of managing your apartment building or estate with our professional, customer-centred approach.
We Support:
- Residential Management Companies (RMCs)
- Freeholders
- Property Developers
- Right to Manage Companies (RTMs)
With decades of experience in block and estate management, Wildheart deliver a responsive and efficient block management service for the smooth operation and upkeep of residential blocks and estates.
Each building and each client is different, so our approach begins with understanding your unique requirements and using our experience to create a personalised management plan.
We then establish clear communication channels with owners, residents, and contractors, fostering a sense of community by promptly addressing issues as they arise.
Because at Wildheart we oversee everything from routine inspections to handling emergency repairs, we can facilitate a well-maintained, harmonious living environment where residents truly feel at home.
We understand that the financial responsibility of leasehold and estate management is equally important to the property aspect. Our qualified and experienced in-house team of service charge accountants oversee budgeting, provision of year-end accounts, and regular financial reporting during the accounting period. This enables clients to monitor income and expenditure accurately.
Key block & estate management services
Building Management and Maintenance of Common Areas
Each building we manage is allocated a dedicated property manager who works as part of a small team. This ensures there is always someone available to talk to who has first-hand knowledge of your development.
You can expect regular site inspections by one of our of property managers to keep communal areas and facilities in top condition, ensuring a safe and pleasant living environment for all residents.
Additionally, we arrange regular cleaning, upkeep, and repair of shared spaces such as lobbies, hallways, gardens and parking areas to ensure they are safe and well-maintained.
The team are also on hand to deal with repairs and maintenance. Outside office hours we don’t outsource the management of your development to a third party. A member of the Wildheart team is on call 24 hours a day seven days a week to deal with emergencies.
Building Safety and Higher Risk Buildings
At Wildheart Residential Management, the safety of our residents is of paramount importance. The Building Safety Act 2022 saw the creation of a national Building Safety Regulator to ensure the safe management of Higher-Risk Residential Buildings.
This Building Safety Act has introduced a new layer of complexity into estate management, with agents in this arena requiring in-depth knowledge to ensure clients remain compliant and residents remain safe. The Building Safety Act also carries increased penalties for failures to comply with the requirements of this regulatory regime.
Led by our Technical Director, James Capper, an industry-leading professional, our Building Safety Team are adept at finding solutions to the many challenges involved in the management of Higher Risk Buildings.
Wildheart’s Building Safety Team specialises in supporting clients through these challenges to ensure the safety of residents, value for money and adherence to all legislative responsibilities.
Switching to Wildheart Residential Management
Are you looking to change agents?
Switching to Wildheart is easy. We take care of the whole process, making switching from your agent to Wildheart worry-free.
Our Wildheart team are highly experienced in taking over management instructions, with an excellent track record in resolving challenging situations.
If you feel it is time for a fresh approach to the management of your property, we are always happy to discuss your requirements and provide advice.
Additional block & estate management services
Financial Management
Good financial management is a key ingredient in the successful management of any development. We have a dedicated and experienced accounts team who ensure the smooth running of finances for each scheme we manage.
We set and manage service charge and major works budgets, deal with contractor payments and issue service charge demands. All service charge funds are securely held on trust in designated client accounts.
As custodians of leaseholder funds, we ensure that you receive clear, transparent information with all associated invoicing and financial reports including year-end accounts.
Our credit control team is available to help all leaseholders understand and manage their financial obligations.
Major works
Working alongside your designated Property Manager, our in-house surveying team will handle all major works from sourcing the right specialist advice, whether it be from building surveyors or structural engineers, through to administering all aspects of the section 20 consultation process.
Many of our clients benefit from our support in creating term capital expenditure plans so that maintenance can be proactively planned and funded.
Contractor Management
Our clients benefit from our extensive network of trusted external contractors for site works.
To ensure you get the best value, we undertake regular reviews of contractor performance and frequently tender works.
We also ensure contractors have appropriate insurance and accreditations. Furthermore, we are happy to engage with contractors recommended by leaseholders of the buildings we manage.
We never take commission for any contractor.
A sample of other block & estate management services
Property transfers
When a leaseholder is looking to sell a property, we provide answers to pre-sales enquiries and deal with notices of transfer.
Company Secretarial
We pride ourselves on building valuable professional relationships with all parties.
We will work with the directors of resident management companies to facilitate AGMs and you can expect your Wildheart block manager to attend and report at the relevant management company board meetings and Annual General Meetings.
We also provide a comprehensive company secretarial service including maintaining share registers and providing annual returns to Companies House.
Insurance
Wildheart is an FCA-authorised managing agent. This means we are regulated to deal with all insurance activity routinely required by our clients. This includes insurance placement, property re-valuation for insurance purposes, and claims handling when required.
Right to Manage
We can help leaseholders exercise “Right to Manage.”
We can provide pragmatic advice as necessary and take care of all management services on your behalf.
Right to manage may not always be the right solution for every situation and we are happy to help you explore the most effective way of resolving problems.
We also act as First Tier Property Tribunal managers.
