Location: Epsom, Surrey

Salary: £23,500 - £25,000

Contract Type: Fixed Term

Working Hours: 35 hours per week

Open Date: 01/06/2026

Closing Date: 30/06/2026

We are looking for a full-time, enthusiastic, motivated individual with sound numeracy skills and telephone, email, and letter-writing skills. This is an office-based role at our head office in Epsom, Surrey.

You will work with the Credit Controller on a mixed portfolio of ground rent, service charge, insurance, rent and some section 20 major works funds. This role requires a fast learner who is diligent, organised and professional with excellent communication skills.

As a Junior Credit Controller, you will:

• Communicate with lessees by phone, email and post.
• Deal with incoming enquiries from leaseholders, such as providing invoice copies, updating correspondence details, etc.
• Communicate effectively with the Property Managers over lessees' concerns.
• Run structured reports to establish which units require action.
• Issue first and second stage reminders at appropriate times as stated in procedures.
• Liaise with the Property Managers and with other members of staff as appropriate on arrears matters
• Record, track and monitor steps taken to recover arrears
• Produce internal arrears reports and financial data on an ad hoc basis
• Update and maintain progress schedules/notes
• Advise owners to increase standing orders where necessary
• Post out reminders (using a franking machine)

Benefits available after a qualifying period:

• Company paid Private Medical Insurance
• Pension scheme with employer contributions set at 4% of qualifying earnings
• Option to participate in the company share scheme

For the role of Junior Credit Controller, we require:

• Maths and English GCSEs grade 5 or above
• Good verbal and written communication skills
• A strong work ethic
• The ability to work alone and as part of a team
• Keen to learn new skills and able to retain and recall information
• Self-motivated
• Highly organised
• Able to work to deadlines
• Confident with software, including Word, Excel, Outlook and bespoke packages

Please note: As this is a Junior Role, full training will be provided.